Field note - WHO WE ARE
Honest partners aren't extinct.
We're a small team out of Jonesboro offering honest payment solutions for local business owners. We want to change the way people think about the merchant services industry.
FIELD NOTE - ON THE NAME
Why "Ivory Bill"
Named for a bird most people say is gone.
The ivory-billed woodpecker was once a fixture of the Southern swamps. By the mid-1900s most people figured it was extinct. Then in 2004 someone reported seeing one in Arkansas's Big Woods, and people have been out there looking ever since.
A lot of business owners feel the same way about honest payment partners. They've signed contracts nobody explained, gotten notices nobody walked them through, and watched their rep disappear the minute their money was made. Eventually they stopped believing the honest kind exists.
We named the company after that bird because we think the honest kind is still out there. We are not extinct.
FIELD NOTE - THE FLOCK
The Team
Judd ·
Founder & CEO
I started Ivory Bill because I believe business owners deserve more than someone who just sells them a system. My job is to make sure we do what we say, put people before profits, and build a team that treats every merchant like they matter. At the end of the day, I want you to be glad you know us.
Hayes · Success Manager
I'm the guy who makes sure everything works the way it should after you sign up. From setting up your system and training your staff to stopping by for a check-in, I'm here to make your life easier. And if something goes wrong, you won't have to figure it out alone.
Danny · Solutions Specialist
My job is to learn how your business runs, what you need, and what's been driving you crazy about your current setup. Then I'll help you find a system that actually fits, without trying to sell you something you don't need. If what you have is already working great, I'll tell you that too.
Dave · Solutions Specialist
I help business owners cut through the confusion of payment systems, fees, and all the fine print. I'll take the time to walk you through your options, answer your questions, and make sure you feel good about your decision. No pressure, no guessing, just straight answers.
The Lemmes · MSM Assistants
We're Hayes' right-hand team, helping take care of our merchants when the workday doesn't go as planned. We handle after-hours calls and weekend support, so you're not left on your own when something goes wrong. Because we know your business doesn't stop at 5 o'clock, and neither should your support.
FIELD NOTE - FROM THE FOUNDER
Dear frustrated merchant,
FIELD NOTES - IDENTIFYING MARKS
Our word
What you can count on from us.
We recommend. We don't push.
We carry multiple, best in class vendors so you get whichever one fits how you run.
We explain everything.
If you can't understand what you're paying for, we haven't done our job yet.
We tell you when you're fine.
Sometimes the honest answer is "don't switch."
We show up.
We're local, and that means in person.
We help you through the changes.
Every processors and platform occasionally adjust their pricing and policies, and none of us control that. When it happens, we'll explain it plainly and help you navigate.
We answer the phone.
When you call/text us, you get a real person with a real name, not a ticket number.
FIELD NOTE - THE FIT
Are we even the right fit?
Fill out the form and someone from our team will call you. You can tell us what's going on and we'll go from there.